Multi-Instrument Series

1. Do I need to purchase another USB hardkey if I purchase an upgrade of the software?

No need. The hardkey from V3.0 onward is remotely upgradable. We will just send you an upgrade package file for you to upgrade your USB hardkey. See details.

2. Is it possible to transfer the softkey license from one computer to another?

Yes. It is possible. See details. 

3. My computer is not connected to the internet, can I still use the software？

Yes, of course. The setup file of the software can be copied to any computer and running this software does not require connection to the internet.  The software will never automatically request the access to the internet. You can use our online software registration page, email, fax, telephone to register your software.

4. Do I need to re-apply for the activation code if I uninstall and reinstall the software?

No need. Uninstall and reinstall the software will NOT change the license status. The software will get activated automatically to the license level you own after reinstallation.

5. Do I need to re-apply for the activation code if I want to free-upgrade my current version to a new version?

No need, unless otherwise stated explicitly for the new version. You just need to uninstall the old version and then install the new version. The software will get activated automatically to the license level you own.

6. My preferred language is not supported, will you support it in the future?

The software is designed such that supporting another language is simply a job of translation. No change is required for software code. We are able to customize the user interface in any language for you at minimum or even no cost. Please contact us if you are interested.

7.  Error code 0x00000005 is displayed after launching the software

This is access denied error. It may occur if you are trying to run the software under Windows NT/2000/XP/2003/Vista without administrative rights (from restricted account). The software must be installed and unlocked by a person with administrative rights. Once it's activated, it can be accessed by any user including restricted users and guests.

8. "File damaged" message is displayed when I try to activate and run the software 

This usually occurs when you use a valid activation code to unlock a wrong title/version of the software.  To get out from this situation, you need to remove the corrupted license first and then re-apply for your new activation code. See details. 

9. My anti-virus software reported that the executable file is infected with unknown virus.  Is this to be taken seriously? 

It is just a fake alarm. Our software is copy-protected and reverse-engineering-protected, anti-virus software usually identifies the protected software as "Armored", but some of them can generate false alarms. You can simply ignore it.

  VIRTINS Pocket Multi-Instrument Series

1. Is it possible to transfer the license from one pocket PC to another?

No. Pocket PC software license is NOT transferable.

2. How does the software work,  can you recommend a Pocket PC with which the software works the best?

The software works with any Pocket PC with Windows Mobile 2003 or above. It accepts input from either the built-in microphone or
external device connected via the external microphone pin in the headset jack. Almost all Pocket PCs have a built in microphone. But only some Pocket PCs support external microphone. Pocket PCs that support external microphone are: Dell Axim X50, X51 series, HP iPAQ 4700, 5400, 5500, 6300, 2700, 100, 200 series......The typical  pin assignment for a 4-pin headset jack and a 3-pin headphone jack is shown as follows.